Admin guide

Welcome to Inbox, your all-in-one platform for managing customer conversations. With Inbox, you can easily keep track of all your customer interactions in one place, collaborate with your team, and provide outstanding support to your customers.

This guide will take you through the setting up of Inbox, from inviting your first agent to routing incoming messages.

Agents

Invite your team to Inbox.

Tags

Categorize agents and conversations.

Routing

Route conversations to the right people.

Teams

Group agents together to work on similar topics.

Feeds

Organize your conversations.

Sender profiles

Establish who your messages come from.

Reporting

See how your agents and teams are performing.