Install Instagram Messaging

Instagram Messenger can be installed from the Channels Marketplace. Once installed, you can have conversations with your customers from Instagram.

What you'll need

During installation, Meta will ask you to grant MessageBird specific permissions.

• A Facebook account.

• A Instagram Professional account that is linked to your account.

• Your Facebook login details and password.

• Two-factor authentication details.

Step-by-step installation instructions

1. Click on your name in the bottom left-hand side of your screen, then click Settings.
2. Click the Channels tab at the top of your screen to view the channels library.

   
3. Click Instagram Messaging, then click Install Instagram Messaging.

4. Click Click here to log in, and enter the login details you use for Facebook in the email address or phone number field, and your password.

5. Select the Instagram professional account you will share with MessageBird and click Next

6. Select the page(s) you will share with MessageBird and click Next

7. Grant MessageBird permission to access your Instagram Page and Page Conversations by clicking Done.

8. You've now linked MessageBird to Instagram. Click OK.

9. Optionally, you can change the internal name of your channel.

10. To complete the installation process, click Install Instagram Messaging.

Changing the channel name in MessageBird does not change the name of your Instagram Page.

Installation criteria and rules

Instagram messaging permissions

During the installation process, Meta will ask you to grant MessageBird the following permissions:

• Access profile and posts from the Instagram account connected to your Page

• Manage and access Page conversations on Messenger