Bird API actions

Bots

Use this action type to create and train chatbots with MessageBird's machine learning and chatbot capabilities. Bots can handle customer queries and support inquiries.

Channels

Use this action type to manage your channels and platforms in MessageBird. You can integrate with popular messaging apps and social media platforms and engage with your customers across multiple channels.

Collaboration

Use this action type to manage your Inbox feed and agents in MessageBird. You can collaborate with your team members and assign conversations to specific agents.

Conversations

Use this action type to manage your Inbox customer conversations in MessageBird. You can track conversation history, assign conversations to agents, and monitor response times.

Engagements

Use this action type to retrieve and update customer information with MessageBird's customer data management capabilities.

Numbers

Use this action type to manage your phone numbers in MessageBird. You can purchase, configure, and assign phone numbers for your messaging campaigns.