Collaboration actions | API

Collaboration actions allow you to manage Inbox conversations and team collaboration in MessageBird.

You can assign conversations to agents or teams, add tags and comments, get sender profiles, and update the status of feed items. These actions can be used to improve the organization and efficiency of team communication and collaboration within the Inbox platform.

Add Tags to a conversation in Inbox

This action adds tags to a conversation in Inbox, which can be used for automated routing, tracking, and reporting purposes.

Assign to Agent in Inbox

This action routes and assigns a conversation to an agent based on workload, availability, or skillset.

Use this action to ensure that the right agent is handling the conversation.

Assign to Team in Inbox

This action assigns a feed item to a team in Inbox.

Use this action to assign responsibility for a conversation to a group of agents.

Check if current time is in business hours

This action checks whether the current time is within the business hours configured for a specific timezone.

Use this action to ensure that your flow only runs during business hours, or to set up an out-of-hours responde.

Create Agent

This action creates a new agent in Inbox.

Use this action to add new agents to your team.

Create Agent Tag

This action creates a new tag for agents in Inbox.

Use this action to categorize your agents and make them easier to find and manage.

Create comment

This action adds a comment to a conversation in Inbox.

Use this action to provide additional context or information about a conversation.

Create member

This action adds a new member to a team in Inbox.

Use this action to add new team members to Inbox.

Create new tag

This action creates a new tag in Inbox.

Use this action to categorize conversations and make them easier to find and manage.

Create new tag category

This action creates a new category for tags in Inbox.

Use this action to organize your tags into different categories.

Delete Agent

This action deletes an agent from Inbox.

Use this action to remove agents.

Delete Item Tag

This action deletes a tag from a conversation in Inbox.

Use this action to remove tags that are no longer relevant or useful.

Get Agent

This action retrieves the details of a specific agent in Inbox.

Use this action to retrieve information about a specific agent, such as their name or contact information.

Get Agent Tag

This action retrieves the details of a specific tag for agents in Inbox.

Use this action to retrieve information about a specific agent tag, such as its name or description.

Get Business Hours

This action retrieves the business hours for a specific timezone in Inbox.

Use this action to check whether the current time is within business hours for a specific timezone.

Get Feed Item

This action retrieves the details of a specific feed item in Inbox.

Use this action to retrieve information about a specific conversation.

Get Feed Item Activities

This action retrieves the activity log for a specific feed item in Inbox.

Use this action to see a history of actions taken on a conversation.

Get Item Tag

This action retrieves the details of a specific tag for a conversation in Inbox.

Use this action to retrieve information about a specific tag, such as its name or description.

Get Sender profile

This action retrieves the profile information for a specific sender in Inbox.

Use this action to retrieve information about a specific sender, such as their name or contact information.

Get tag

This action retrieves the details of a specific tag in Inbox.

Use this action to retrieve information about a specific tag, such as its name or description.

Get tag category

This action retrieves the details of a specific category for tags in Inbox.

Use this action to retrieve information about a specific tag category, such as its name or description.

Get team

This action retrieves the details of a specific team in Inbox.

Use this action to retrieve information about a specific team, such as its name or description.

List Agent Tags

This action retrieves a list of all tags for agents in Inbox.

Use this action to retrieve information about all the tags currently in use for agents.

List Agents

This action retrieves a list of all agents in Inbox.

Use this action to display a list of agents and their details.

List Item Tags

This action retrieves a list of tags associated with a specific item in Inbox.

Use this action to retrieve a list of tags associated with a particular item in Inbox and display it in your application.

List Members

This action retrieves a list of members for a team in Inbox.

Use this action to retrieve a list of members for a team in Inbox and display it in your application.

List Sender Profiles

This action retrieves a list of sender profiles in Inbox.

Use this action to retrieve a list of sender profiles in Inbox and display it in your application.

List Tags

This action retrieves a list of tags in Inbox.

Use this action to retrieve a list of tags in Inbox and display it in your application.

List Tag Categories

This action retrieves a list of tag categories in Inbox.

Use this action to retrieve a list of tag categories in Inbox and display it in your application.

List Teams

This action retrieves a list of teams in Inbox.

Use this action to retrieve a list of teams in Inbox and display it in your application.

Un-assigns all conversations from an Agent

This action un-assigns all conversations currently assigned to an agent in Inbox.

Use this action to un-assign conversations from an agent to help manage workload and availability.

Update Agent

This action updates the details of an agent in Inbox.

Use this action to update an agent's information such as name, email, or profile picture.

Update Feed Item

This action updates the details of a feed item in Inbox.

Use this action to update the status, content, or other details of a feed item.