Conversation actions | API

These Conversation API actions enable you to create and manage conversations in a workspace.

With these actions, you can create new conversations, delete existing ones, add and remove participants, retrieve conversation messages, and more.

Create conversation

This action creates a new conversation for a workspace.

Use this action to initiate a new conversation with a customer.

Delete conversation

This action deletes a conversation.

Use this action to permanently remove a conversation from your workspace.

Delete conversation participant

This action removes a participant from the conversation.

Use this action to remove a user from a conversation.

Ensure the conversation has a specific participant

This action adds a participant to the conversation.

Use this action to ensure that a specific user is participating in a conversation.

Get a message

This action retrieves a single message from a conversation.

Use this action to retrieve specific messages from a conversation.

Get conversation

This action retrieves a single conversation.

Use this action to retrieve a specific conversation and its details.

Get conversation participant

This action retrieves a single conversation participant.

Use this action to retrieve details about a specific participant in a conversation.

List conversation messages

This action retrieves a list of messages in a conversation.

Use this action to display all messages in a conversation.

List conversation participants

This action retrieves a list of participants in a conversation.

Use this action to display a list of users participating in a conversation.

List conversations

This action retrieves a list of conversations for a workspace.

Use this action to display a list of all conversations in your workspace.

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