Activation, approval, and rejection

Once you’ve submitted your Know-Your-Customer form for approval, we’ll process it and let you know if your number has been activated successfully, or if the activation request has been rejected.

When a number activation is approved, you can immediately use it to set up a channel that you can use and start using that number in your campaigns and flows.

If a number activation is rejected, we’ll explain the reason in the number’s Compliance tab. Typically, numbers are rejected because of inaccurate information provided when completing the activation form, such as an incorrectly typed company name or address.

Make the changes that are suggested, then click Submit form to re-submit the number for activation approval.