WhatsApp message types

Supported message types

Outbound messages fall into one of two categories: approved templates and replies to open conversations. Not all message types are supported by each category.

We currently support the following outbound message types for WhatsApp:

WhatsApp template type	Text	Image	File
Approved template	✅	✅	✅
Reply to open conversation	✅	✅	❌

WhatsApp message examples

In the images below, you can see how different WhatsApp message type will appear on the recipient's device.

Text message

Image message

File message