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Use WhatsApp
To be able to send outbound messages to your customers, you'll need to use a pre-approved message template, and approved by WhatsApp.
Once you have installed WhatsApp and received WhatsApp business verification, you will be able to send and receive messages using MessageBird.
WhatsApp messages can be sent:
When a customer sends you a message on WhatsApp, that message will start a conversation in Inbox. Inbox agents can reply to this message at any time within WhatsApp's customer care window by sending a Reply to open conversation message template, or by typing a free-form response.
Inbox agents can start a conversation with a customer on WhatsApp by sending an Approved message template.
With WhatsApp installed, you can set up and send campaigns to your customers on WhatsApp by sending an Approved message template.
Last modified 1mo ago