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SMS (Short Message Service) is a messaging channel that allows businesses to communicate with customers through text messages on their mobile devices. With SMS, businesses can quickly and easily reach a large number of customers and automate their communication processes.
- Two-way conversations: With SMS, you can have two-way conversations with your customers. You can proactively send messages to customers, and respond to messages that customers send to your business number.
- Automation: SMS allows for automation, which can help streamline your communication processes and save time. You can set up automated messages for things like order confirmations, appointment reminders, or shipping notifications.
- Personalization: SMS messages can be personalized to include information about the customer's name, purchase history, or other relevant details. This can help make messages more engaging and relevant to the recipient.
- Marketing campaigns: Use SMS to promote products or services, share discounts, and notify customers about upcoming sales or events.
- Appointment reminders: Send reminders to customers about upcoming appointments, meetings, or events.
- Order confirmations and shipping notifications: Use SMS to provide customers with updates on their orders, such as order confirmations, shipping notifications, or delivery alerts.