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Reply to open conversation message template
WhatsApp reply to open conversation message templates are used for continuing conversations that customers have started, or that you have started by sending a WhatsApp approved message template.
Reply to open conversation message templates don't need to be approved by WhatsApp.
- 1.Go to Studio > Create new project.
- 2.Under "Project type", select Message template.
- 3.Under "Platform", select WhatsApp.
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- 4.Under "Interaction", select Reply to open conversation.
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- 5.Under "Message type", select the type of message that you want to create in Studio.
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- 6.Under "Project set up", enter a Project name. This is an internal name.
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- 7.Select the Default locale for this message template from the dropdown.
- 8.Click Create project. You'll be taken to the template editor.
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Now that you've set up the basics, you can add your content blocks.
- 1.In the Overview panel, under the Content tab, or on the canvas itself, click one of the content elements to open its details in the Overview panel.
- 2.Make the edits to the content, including uploading files, adding alt text, editing the message body text, and adding variables for message personalization.
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To see how your message template will appear to recipients, click the Preview button at the top of your screen.
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To Publish your message template and automatically send it to WhatsApp for approval, click the Publish button in the top right-hand corner.
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Once you've hit Publish, your template will ready to use.
Last modified 6mo ago