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Conversational marketing
Engage in two-way conversations with your customers, understand their needs and preferences, and provide personalized recommendations to boost sales.
Find and use this template by going to Flows > Template flows > Conversational marketing and clicking Save to my library.
Conversational marketing lets you talk to your customers over WhatsApp.
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Here's a breakdown of the trigger and steps involved:
WhatsApp - Conversation created: This is the trigger for the flow. It will run the flow when a conversation is started on WhatsApp.
- 1.Send plain text message: This step sends a plain text message to the conversation. The message is the welcome message that asks the first question to the user about what country they want to know more about.
- 2.Wait for conversation message: This step waits for the user to reply to the welcome message.
- 3.Conditional:
- If the message received contains "Europe," then send a plain text message to the conversation. This branches into additional questions to understand what the customer would like to learn more about: Art & Culture, Nature & Adventure, or to Talk to an Agent. Depending on the response, more information will be sent to the customer.
- If the message received contains "Middle East & Asia," then send a plain text message to the conversation. This branches into additional questions to understand what the customer would like to learn more about: Art & Culture, Nature & Adventure, or to Talk to an Agent. Depending on the response, more information will be sent to the customer.
- 4.Send plain text message to conversation: Send a final message to the customer.
- 5.Terminate: End the flow and mark it as a 'success'.
Last modified 6mo ago