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Connectors

A Connector facilitates communication between MessageBird and other external systems. It acts as a bridge, allowing data to flow seamlessly, thereby enabling seamless collaboration and automating business process workflows.
MessageBird has built many connectors with other leading platforms.

How to discover new connectors

Find which connector we support, and how to install them, by following these steps:
  1. 1.
    Go to Automate work > Connectors
  2. 2.
    Click the Marketplace tab.

How to install a connector

To find and install a specific connector, follow these steps:
  1. 1.
    From the Marketplace, use the search box, or scroll to find the connector you’d like to install.
  2. 2.
    Click on the connector. You'll see the details of the connector, along with the triggers and actions it supports.
  3. 3.
    Click Install application, then follow the installation instructions.

How to see your existing connectors

To see your existing connectors, follow these steps:
  1. 1.
    From Connectors, click the Your connectors tab.
  2. 2.
    Click on the connector.
  3. 3.
    Select the connector instance from the list.
  4. 4.
    Under each connector that you've installed, you'll be able to see the following information:
    • Overview: Lists the triggers and actions that are supported.
    • Data sync: A snapshot of the data sync with details like type, status, timestamp, and total records
    • Config: All the relevant setup and customizations that can be done to the connector.
    • Health: Latest information about the connector, with details of success and failures.

Connector FAQs

I don’t see Connectors/Automate Work, what am I missing?

Please check your Access role under Organization Settings. If you can’t find it, please reach out to your admin, as they may need to grant you different permissions.

Can I install multiple instances of the same connector?

Yes! You can install as many instances as needed and can view all of them under Your Connectors post-installation.

What do I do if my Data sync shows a “Failed” status?

Please contact support.

Is it possible to undelete a connector?

No, once a connector has been deleted, it cannot be recovered or undone. However, you have the option to create a new connector to replace the deleted one.

What do I do if I see errors under the Health tab of my connector?

If you encounter errors in the Health tab of your connector, it's essential to address them promptly. The health dashboard may display various statuses, and here are some steps to follow:
  • Failure to authorize: If you see a failure to authorize, the first step is to double-check the credentials and API keys you have provided for the connector. If your connector uses OAuth, ensure that it is not invoked in the third-party service. Correcting these issues should resolve authorization-related errors.
  • Other types of failure: For other types of failures, it's crucial to verify that the service you are adding the connector for is functioning correctly and is in good health. Sometimes, connector errors may be a result of issues with the external service itself.
  • Contact Support: If you are unable to resolve the connector errors on your own, don't hesitate to reach out to our dedicated support team.

What will happen to my flows if my connector is deleted?

The flows will continue to exist but will no longer be triggered by the connector, or be able to perform actions on the connector. You will have to manually edit the flows to use new connector instances.

I don’t see the connector of interest in the Marketplace. How can I get it?

Please contact support

How do I request a new feature or raise a bug that I found with a connector?

Please contact support
Last modified 30d ago