Messaging

Sending messages

In order to send a message you must have an active channel and perform an HTTP request to the following endpoint with a valid access key

Send a message

Send a message to a channel

POST/workspaces/{workspaceId}/channels/{channelId}/messages

Authorization

useraccessKey

Path parameters

workspaceId*string (uuid)

The ID of the workspace

channelId*string (uuid)

The ID for a channel

Body

application/json

senderSender (object)

receiver*Receiver (object)

referenceReference (string)

templatenullable Template (object)

metaMeta (object)

replyToReplyTo (object)

bodyMessageBody

capFrequencyboolean

If set to true, the frequency capping settings of the platform will be used to either allow or reject the message to a contact. Can only be set to true if the message is sent to a contact and .meta.extraInformation.useCase is marketing.

one of

ChannelMessageCreateWithTemplateChannelMessageCreateWithBody

Response

202400404409422

Message was accepted for processing

Body

application/json

id*Id-2 (string (uuid))

channelId*ChannelId (string (uuid))

sender*one of

ChannelConnectorChannelContact

receiver*one of

ChannelConnectorChannelContacts

metaMeta (object)

referenceReference (string)

partsParts (array of object)

status*Status-3 (enum)

acceptedprocessingsentsending_faileddelivereddelivery_faileddeleted

reasonstring

directionDirection (enum)

incomingoutgoing

replyToReplyTo (object)

lastStatusAt*string (date-time)

createdAt*string (date-time)

updatedAt*string (date-time)

detailsstring

This field is used to store additional information related to the message status.

failurenullable Failure (object)

any of

objectobject

Request

JavaScriptCurl

const response = await fetch('/workspaces/{workspaceId}/channels/{channelId}/messages', {
    method: 'POST',
    headers: {
      "Authorization": "Bearer jwt",
      "Content-Type": "application/json"
    },
    body: JSON.stringify({
      "receiver": {
        "contacts": [
          {}
        ]
      }
    }),
});
const data = await response.json();

Response

{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "channelId": "123e4567-e89b-12d3-a456-426614174000",
  "sender": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      }
    }
  },
  "receiver": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      }
    }
  },
  "meta": {
    "referral": {
      "source": "text",
      "title": "text",
      "text": "text",
      "group": "text",
      "metadata": {
        "source_id": "text",
        "source_url": "text",
        "media_url": "text",
        "tracking_id": "text"
      }
    },
    "order": {
      "products": [
        {
          "externalCatalogId": "text",
          "externalProductId": "text",
          "price": {
            "currencyCode": "text"
          }
        }
      ]
    },
    "referredProduct": {
      "externalCatalogId": "text",
      "externalProductId": "text"
    },
    "email": {
      "subject": "text"
    }
  },
  "reference": "text",
  "parts": [
    {
      "platformReference": "text"
    }
  ],
  "status": "accepted",
  "reason": "text",
  "direction": "incoming",
  "replyTo": {
    "id": "text",
    "type": "message"
  },
  "lastStatusAt": "2024-04-29T10:04:07.957Z",
  "createdAt": "2024-04-29T10:04:07.957Z",
  "updatedAt": "2024-04-29T10:04:07.957Z",
  "details": "text",
  "failure": {
    "source": {
      "code": "text",
      "name": "text"
    }
  },
  "body": {
    "type": "text",
    "text": {
      "text": "text",
      "attachments": [
        {
          "mediaUrl": "https://example.com",
          "filename": "text",
          "inline": false
        }
      ],
      "actions": [
        {
          "type": "link",
          "link": {
            "text": "text",
            "url": "https://example.com"
          }
        }
      ],
      "metadata": {
        "subject": "text"
      }
    }
  }
}

When sending outbound messages as well as setting the receiver information you must set the message body field in all cases except for sending a message template when you must only set the templatefield.

Multiple recipient messages are only possible through the Email platform. For other platforms, a message with multiple reciever entries will be rejected.

Body

{
 "receiver": {
   "contacts": [
     {
       "identifierValue": "[phone]"
     }
   ]
 },
 "body": {...},
}

Template

{
 "receiver": {
   "contacts": [
     {
       "identifierValue": "[phone]"
     }
   ]
 },
 "template": {...},
}

Uploading media

When sending messages that contain media links these must be publicly accessible. Otherwise you can upload media by creating requesting a pre-signed media URL. Firstly make a POST request to the following endpoint with the content type of the media you will be uploading set in the request body.

Create a presigned media upload

POST/workspaces/{workspaceId}/channels/{channelId}/presigned-upload

Authorization

useraccessKey

Path parameters

workspaceId*string (uuid)

The ID of the workspace

channelId*string (uuid)

The ID for a channel

Body

application/json

contentType*string

Response

200404422

OK

Body

application/json

mediaUrl*string (uri)

uploadUrl*string (uri)

uploadMethod*string

uploadFormData*object

Request

JavaScriptCurl

const response = await fetch('/workspaces/{workspaceId}/channels/{channelId}/presigned-upload', {
    method: 'POST',
    headers: {
      "Authorization": "Bearer jwt",
      "Content-Type": "application/json"
    },
    body: JSON.stringify({
      "contentType": "text"
    }),
});
const data = await response.json();

Response

{
  "mediaUrl": "https://example.com",
  "uploadUrl": "https://example.com",
  "uploadMethod": "text"
}

From the response you will get the following details:

mediaUrl: This will be the URL you set in any message bodies where you send the uploaded media

uploadUrl: This is the URL you will need to make a request to to upload your media file

uploadMethod: This is the HTTP method to make an upload i.e. POST

uploadFormData: Set this as the fields in form-data of your POST request along with an additional field called file. This should include your file data. An example using CURL

curl -X POST \
  # uploadFormData
  -F Content-Type='...' \
  -F acl='private' \
  -F bucket='channels..' \
  -F key='b2d..b123' \
  -F policy='eyJle...dfQ==' \
  -F x-amz-algorithm='AWS4-HMAC-SHA256' \
  -F x-amz-credential='ASIA..' \
  -F x-amz-date='20230501T192504Z' \
  -F x-amz-meta-allowed-paths='workspace\b2..' \
  -F x-amz-meta-channel-id='ac0..f19e' \
  -F x-amz-security-token='IQoo..qqq' \
  -F x-amz-signature='RcU9...XLw=' \
  # the file to upload
  -F file=@local-filename.txt \
  # the URL
  https://channels...s3.amazonaws.com/

Once you have uploaded the file using the mediaUrl, this should be used as the URL when sending messages with media.

Retrieving messages

Retrieve a list of messages

List messages by channel ID

It retrieves a list of messages from a given channel ID

GET/workspaces/{workspaceId}/channels/{channelId}/messages

Authorization

useraccessKey

Path parameters

workspaceId*string (uuid)

The ID of the workspace

channelId*string (uuid)

The ID for a channel

Query parameters

Response

200404422

OK

Body

application/jsontext/csv

resultsarray of ChannelMessage

nextPageTokenstring

The token that can be passed as pageToken in URL to retrieve the next set of results. If missing, no more results to display.

Request

JavaScriptCurl

const response = await fetch('/workspaces/{workspaceId}/channels/{channelId}/messages', {
    method: 'GET',
    headers: {
      "Authorization": "Bearer jwt"
    },
});
const data = await response.json();

Response

{
  "results": [
    {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "channelId": "123e4567-e89b-12d3-a456-426614174000",
      "sender": {
        "connector": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "identifierValue": "text",
          "annotations": {
            "name": "text"
          }
        }
      },
      "receiver": {
        "connector": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "identifierValue": "text",
          "annotations": {
            "name": "text"
          }
        }
      },
      "meta": {
        "referral": {
          "source": "text",
          "title": "text",
          "text": "text",
          "group": "text",
          "metadata": {
            "source_id": "text",
            "source_url": "text",
            "media_url": "text",
            "tracking_id": "text"
          }
        },
        "order": {
          "products": [
            {
              "externalCatalogId": "text",
              "externalProductId": "text",
              "price": {
                "currencyCode": "text"
              }
            }
          ]
        },
        "referredProduct": {
          "externalCatalogId": "text",
          "externalProductId": "text"
        },
        "email": {
          "subject": "text"
        }
      },
      "reference": "text",
      "parts": [
        {
          "platformReference": "text"
        }
      ],
      "status": "accepted",
      "reason": "text",
      "direction": "incoming",
      "replyTo": {
        "id": "text",
        "type": "message"
      },
      "lastStatusAt": "2024-04-29T10:04:07.957Z",
      "createdAt": "2024-04-29T10:04:07.957Z",
      "updatedAt": "2024-04-29T10:04:07.957Z",
      "details": "text",
      "failure": {
        "source": {
          "code": "text",
          "name": "text"
        }
      },
      "body": {
        "type": "text",
        "text": {
          "text": "text",
          "attachments": [
            {
              "mediaUrl": "https://example.com",
              "filename": "text",
              "inline": false
            }
          ],
          "actions": [
            {
              "type": "link",
              "link": {
                "text": "text",
                "url": "https://example.com"
              }
            }
          ],
          "metadata": {
            "subject": "text"
          }
        }
      }
    }
  ],
  "nextPageToken": "text"
}

Retrieve a single message

Get message by message ID

Get a channel message

GET/workspaces/{workspaceId}/channels/{channelId}/messages/{messageId}

Authorization

useraccessKey

Path parameters

workspaceId*string (uuid)

The ID of the workspace

messageId*string (uuid)

The ID for a message

channelId*string (uuid)

The ID for a channel

Response

200404

OK

Body

application/json

id*Id-2 (string (uuid))

channelId*ChannelId (string (uuid))

sender*one of

ChannelConnectorChannelContact

receiver*one of

ChannelConnectorChannelContacts

metaMeta (object)

referenceReference (string)

partsParts (array of object)

status*Status-3 (enum)

acceptedprocessingsentsending_faileddelivereddelivery_faileddeleted

reasonstring

directionDirection (enum)

incomingoutgoing

replyToReplyTo (object)

lastStatusAt*string (date-time)

createdAt*string (date-time)

updatedAt*string (date-time)

detailsstring

This field is used to store additional information related to the message status.

failurenullable Failure (object)

any of

objectobject

Request

JavaScriptCurl

const response = await fetch('/workspaces/{workspaceId}/channels/{channelId}/messages/{messageId}', {
    method: 'GET',
    headers: {
      "Authorization": "Bearer jwt"
    },
});
const data = await response.json();

Response

{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "channelId": "123e4567-e89b-12d3-a456-426614174000",
  "sender": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      }
    }
  },
  "receiver": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      }
    }
  },
  "meta": {
    "referral": {
      "source": "text",
      "title": "text",
      "text": "text",
      "group": "text",
      "metadata": {
        "source_id": "text",
        "source_url": "text",
        "media_url": "text",
        "tracking_id": "text"
      }
    },
    "order": {
      "products": [
        {
          "externalCatalogId": "text",
          "externalProductId": "text",
          "price": {
            "currencyCode": "text"
          }
        }
      ]
    },
    "referredProduct": {
      "externalCatalogId": "text",
      "externalProductId": "text"
    },
    "email": {
      "subject": "text"
    }
  },
  "reference": "text",
  "parts": [
    {
      "platformReference": "text"
    }
  ],
  "status": "accepted",
  "reason": "text",
  "direction": "incoming",
  "replyTo": {
    "id": "text",
    "type": "message"
  },
  "lastStatusAt": "2024-04-29T10:04:07.957Z",
  "createdAt": "2024-04-29T10:04:07.957Z",
  "updatedAt": "2024-04-29T10:04:07.957Z",
  "details": "text",
  "failure": {
    "source": {
      "code": "text",
      "name": "text"
    }
  },
  "body": {
    "type": "text",
    "text": {
      "text": "text",
      "attachments": [
        {
          "mediaUrl": "https://example.com",
          "filename": "text",
          "inline": false
        }
      ],
      "actions": [
        {
          "type": "link",
          "link": {
            "text": "text",
            "url": "https://example.com"
          }
        }
      ],
      "metadata": {
        "subject": "text"
      }
    }
  }
}

Retrieve all message interactions on a message

List message interactions

List message interactions

GET/workspaces/{workspaceId}/channels/{channelId}/messages/{messageId}/interactions

Authorization

useraccessKey

Path parameters

workspaceId*string (uuid)

The ID of the workspace

messageId*string (uuid)

The ID for a message

channelId*string (uuid)

The ID for a channel

Response

200404

OK

Body

application/json

resultsarray of ChannelMessageInteraction

Request

JavaScriptCurl

const response = await fetch('/workspaces/{workspaceId}/channels/{channelId}/messages/{messageId}/interactions', {
    method: 'GET',
    headers: {
      "Authorization": "Bearer jwt"
    },
});
const data = await response.json();

Response

{
  "results": [
    {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "messageId": "123e4567-e89b-12d3-a456-426614174000",
      "channelId": "123e4567-e89b-12d3-a456-426614174000",
      "platformId": "text",
      "type": "clicked",
      "messageReference": "text",
      "messagePartsCount": 0,
      "receiver": {
        "connector": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "identifierValue": "text",
          "annotations": {
            "name": "text"
          }
        }
      },
      "createdAt": "2024-04-29T10:04:07.957Z",
      "details": "text",
      "metadata": {
        "link": {
          "name": "text",
          "url": "text"
        },
        "button": {
          "payload": "text"
        },
        "reaction": {
          "emoji": "text",
          "action": "text"
        }
      }
    }
  ]
}

Retrieving media

Retrieve pre-signed media uploads

For media that you have uploaded to be sent in a channels message you can retrieve this as follows

Retrieve media from incoming messages

For media sent to your channel you can download this media from the following endpoint

Get message media

Get media from a message

GET/workspaces/{workspaceId}/messages/{messageId}/media/{fileId}

Authorization

useraccessKey

Path parameters

workspaceId*string

messageId*string

fileId*string

Query parameters

Response

200302400404

Return file location

Headers

Request

JavaScriptCurl

const response = await fetch('/workspaces/{workspaceId}/messages/{messageId}/media/{fileId}', {
    method: 'GET',
    headers: {
      "Authorization": "Bearer jwt"
    },
});
const data = await response.json();