Configure your profile

First thing you want to do when you finished creating your Toky account is to configure your business profile completely so that is looks more attractive for your potential customers.

At Toky, we have seen that accounts that are properly configured with:

• A logo

• All agents with profile pictures

• Service days/hours

have a greater number of calls initiated through the click-to-call widget.

In order to increase your ROI after investing in a Toky account, follow these simple steps to configure your profile.

Upload your business logo

Go to the Dashboard and select Profile in the side bar menu, upload a logo (and/or a background image) and save it.

Set your profile picture

And tell your agents to do it too.

Go to the Agents Menu, and edit your profile or the ones you want to add the picture to.

It pays off

The result of simply adding these pictures is a nice and professional looking profile that your customers are going to love.

Configure your working days/hours

By default, Toky will set you as all-the-time available. Although this may be enough, people calling outside of your business hours will see you as available and if they call, no one will answer. This hardly gives a good impression.

By setting working days and hours, you make sure your clients know, beforehand, if you are not available at the time they want to call. If they do decide to call, it will be with intention of leaving you a voicemail. No surprises for anyone.