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MessageBird Processors & Subprocessors
End-User Personal Data is processed by MessageBird as a processor, on behalf of the Customer for the provision of the services. The below entities act as subprocessors on behalf of MessageBird.
Company | Subprocessor activity | Related service | Hosting location |
Google Cloud EMEA Limited | Cloud Hosting Service Provider | All services MessageBird | The Netherlands, Belgium (EU) |
MessageBird Conversations | Germany (EU) | | |
MessageBird Voice | The Netherlands, Belgium (EU) Singapore United Kingdom United States | | |
Company | Subprocessor activity | Related service | Hosting location |
Atlassian Pty Ltd (Jira) | Internal Ticketing System | All services | Ireland (EU) |
Zendesk, Inc. | Customer Support Service Provider | All services | Ireland (EU) |
SparkPost uses certain Subprocessors to assist in providing SparkPost’s services. A Subprocessor is a third party data processor engaged by SparkPost who agrees to receive personal data from SparkPost intended for processing activities to be carried out (i) on behalf of SparkPost customers; (ii) in accordance with customer instructions as communicated by SparkPost; and (iii) in accordance with the terms of a written contract between SparkPost and the Subprocessor. Prior to onboarding Subprocessors, SparkPost conducts an audit of the security and privacy practices of such Subprocessors to ensure the Subprocessors provide a level of security and privacy appropriate to their access to data and the scope of the services they are engaged to provide. Subprocessors are re-authorized upon contract renewal or on an annual basis. The Subprocessors of Sparkpost are:
Company | Subprocessor Activity | Related service | Hosting location |
Cloud service provider | All SparkPost services | Ireland (EU) or United States (depending on account location) | |
Customer support platform provider | All SparkPost services | United States |
24sessions uses its Affiliates and a range of third-party Subprocessors to assist it in providing the Services. These Subprocessors set out below provide cloud hosting and storage services; content delivery and review services; assist in providing customer support; as well as incident tracking, response, diagnosis, and resolution services.
Company | Subprocessor activity | Related service | Hosting location |
Amazon Web Services | Cloud Hosting Service Provider | All 24sessions services | Ireland, Germany (EU) |
Cumul.io | In-app dashboard provider | 24sessions in-app dashboarding services | Ireland (EU) |
Digital Ocean | Turn Server provider | All 24sessions services | The Netherlands (EU) |
Flowmailer | Email service provider | All 24sessions services | The Netherlands (EU) |
Pendo | Customer Support Service Provider | All 24sessions services | Belgium, Finland, Germany, The Netherlands (EU) |
Tableau | Custom reporting service provider | All 24sessions services | Ireland (EU) |
Zendesk | Customer Support Service Provider | All 24sessions services | Ireland (EU) |
Company | Subprocessor activity | Related service | Hosting location |
Google Cloud Platform | Speech to text conversion | 24sessions conversational analytics services | Global |
Hubper | Online learning academy for using the 24s platform | 24sessions online academy services | The Netherlands (EU) |
MessageBird | Communication Platform as a Service Provider | All 24sessions services | The Netherlands, Belgium (EU) |
Pusher | Pusher Channels / Beams | 24sessions live now feature | United States |
Twilio | Recorded dial-in SMS Phone number verification | Recording audio tracks of the conversation | Global |
Company | Subprocessor activity | Related service | Hosting location |
Amazon Web Services | Cloud Hosting Service Provider | All Pusher Services | Australia Brazil Ireland (EU) Japan Singapore South Korea India United Kingdom United States |
Google Cloud Platform | Cloud Hosting Service Provider | All Pusher Services | Belgium (EU) Taiwan
United States |
Github | Software development and version control using Git | All Pusher Services | United States |
Looker Data Sciences Inc. | Business Intelligence and Analytics Service Provider Read-only connection to Pusher’s data warehouse for business intelligence purposes | All Pusher Services | United States |
Papertrail | Log management and Analysis software | Beams
Dashboard | Europe United States |
Postmark | Email provider | Dashboard | United States |
Sentry | Error monitoring | All Pusher Services | United States |
Salesforce.com Inc (Heroku) | Platform-as-a-Service: uses AWS infrastructure and manages the deployment and maintenance of databases | Beams
Dashboard |
Ireland (EU) United States |
Salesforce.com Inc (Tableau) | Business Intelligence and Analytics Service Provider Read-only connection to Pusher’s data warehouse for business intelligence purposes | All Pusher Services | United States |
Company | Subprocessor activity | Related service | Hosting location |
Microsoft Azure | Cloud Hosting Service Provider | Telvox Numbers | Hong Kong The Netherlands (EU) United States |
Systematix Solutions | Platform Support Service Provider | Telvox Numbers and Voice | The Netherlands (EU) |
The affiliated entities of the MessageBird group that may provide technical or customer support in the provisioning of the services by MessageBird B.V. Below entities process Customer Account Data as a controller.
Entity | Entity location | Transfer Mechanism |
MessageBird B.V. | The Netherlands (EU) | N/A |
MessageBird Voice B.V. | The Netherlands (EU) | N/A |
Telvox Global B.V. | The Netherlands (EU) | N/A |
24sessions.com B.V. | The Netherlands (EU) | N/A |
MessageBird GmbH | Germany (EU) | N/A |
MessageBird France SASU | France (EU) | N/A |
MessageBird USA Inc. | United States | Standard Contractual Clauses for International Transfers |
MessageBird USCo Inc. | United States | Standard Contractual Clauses for International Transfers |
MessageBird Pte Ltd | Singapore | Standard Contractual Clauses for International Transfers |
MessageBird UK Ltd | United Kingdom | Adequacy decision Standard Contractual Clauses for International Transfers |
MessageBird Colombia S.A.S. | Colombia | Standard Contractual Clauses for International Transfers |
MessageBird S.R.L. | Paraguay | Standard Contractual Clauses for International Transfers |
MessageBird Pty Ltd | Australia | Standard Contractual Clauses for International Transfers |
Customer Account Data is processed by MessageBird as a controller. The personal data consists of account information and financial information related to the account. Below entities process Customer Account Data as a processor on behalf of MessageBird.
Data Processor Category | Companies | Transfer Mechanism |
Cloud Hosting Service Provider | Google Ireland Limited, Amazon Web Services Inc. | Standard Contractual Clauses |
Finance & Payment Service Provider | Adyen N.V., Exact Group B.V., Oracle America, Inc. (NetSuite), Mollie B.V., Stripe Payments Europe, Ltd. | Standard Contractual Clauses |
Productivity and Collaboration Provider | Atlassian Pty Ltd., CloudPlus, Inc., Google Ireland Limited, Workramp Inc., Zapier Inc. | Standard Contractual Clauses |
CRM and Fraud Prevention | Salesforce EMEA Limited, Sift Science Inc. | Binding Corporate Rules Standard Contractual Clauses |
Customer Support (SaaS) Provider | Zendesk Inc, Interswitch B.V., | Standard Contractual Clauses |
Analytics and Data Science | Hotjar Limited, Looker Data Sciences Inc., Segment.io Inc. | Standard Contractual Clauses |
Marketing & Growth Service Provider | AutopilotHQ Inc., APIHub Inc. dba Clearbit, Rocket Science Group LLC d/b/a Mailchimp, Meta Platforms Ireland Limited, LinkedIn Ireland Unlimited Company, Google Ireland Limited | Standard Contractual Clauses |
Legal SaaS Provider | DocuSign Inc., SpringCM Inc. | Standard Contractual Clauses |