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The Download Report feature enables you to export a CSV table with basic info on tickets in a certain time period - day, month, or week.
The record for a certain ticket offers info on the status of it, according to the last event that happened on the ticket.
You will need:
The available periods for report generation are:
ℹ️ When a report is firstly created, it will automatically be generated at the exact time as requested initially.
Ex.: Weekly report requested for the first time on a Monday at 9 AM, will generate automatically every week on a Monday at 9 AM.
- I see duplicate reports
Every time you visit the Raw Data Download page and change the reporting period, a new report will be generated right away.
On top of that, based on the period type chosen, a new weekly, monthly or daily report will be generated, too.
To summarize, a change in period will result in a new report for that period being generated.