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What happened to my call?
During a call, the call itself and the legs have various statuses.
Calls generally only have three statuses: starting, ongoing, ended. The legs of the call can have several more and will always finish with a ‘hangup’ status.
The table below shows you the different statuses and their meanings:
You can choose between several tabs which makes it easy to see exactly the call details you are looking for. Please note that recordings and transcriptions are only available if you turn these on. Currently, it is not possible to turn on transcriptions within the dashboard and is only possible via the API.