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Getting started with SMS
The SMS industry has several rules and regulations in place which SMS traffic should adhere to. We highly recommend familiarising yourself with some of the best practices before you start sending out your messages. This will help avoid any issues with delivery.
When sending your SMS, we offer several features that can make the process easier or more personal. Below we'll discuss some features to familiarise yourself with, so you can set up your SMS the way you want.
You can save templates of SMS in your MessageBird Dashboard. This can be useful if you are sending out the same or similar messages often. Read here how you can manage your templates: Using templates & personalisation
You can personalise your SMS messages by providing custom information for each contact when entering their details. By using personalisation you can send out SMS to each of your recipients with specific information such as their name, their order number, appointment date, etc. Read more about personalisation here: Using templates & personalisation
We offer the option to schedule your SMS to send at a later date and time, rather than send them out immediately. In this article you can read instructions on how to schedule your SMS, depending on how you send your SMS out: Scheduling a Campaign
The originator is the name or number from which the message is sent. Choosing an originator can be an important step when you get started with your SMS to make sure your account is set up correctly for your use case. For instance, when sending with a name as the originator, your recipients will not be able to reply to your messages. Read more here about the originator: Choosing an originator
MessageBird offers a range of ways to send your SMS. SMS can be sent from within your Dashboard, or on your side via email or through an API connection. Below you can see the different ways to send an SMS and how you can use these:
- Bulk Messaging: Send SMS to one or more recipients using different content, by uploading an Excel or CSV file in your Dashboard without storing any contact data. Read more here about Bulk Messaging: Sending SMS in bulk
There are a few different ways to receive SMS from your customers. We differentiate between receiving SMS initiated by your customer, or receiving SMS as a reply. Read more here on how to set your account up to receive SMS successfully: Setting your account up to receive inbound SMS
If you are receiving SMS from your customers, you can set up a number of automations using our Flow Builder to help you manage the inbound traffic. For example, you can forward your SMS to an email address, URL or phone number. You can also set up automated opt-in and opt-out flows on your account. Find a few handy guides below: