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Automate the retrieval of call recordings and transcripts in Flow Builder
This article will show you how to structure a phone call flow that automatically sends all call details to a third-party platform or database once the call has ended.
Before you can start to build a flow, you'll need to complete the following steps:
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Follow these steps to quickly set up a call recording and transcript retrieval flow:
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- 4.Click on Import flow and import the voice recording and transcription retrieval flow
- 5.Click on the Phone Call step to open the step settings, and select your newly purchased phone number as the listening number
- 6.Save the edits you've made to the Phone Call step
- 7.Click Publish to publish your flow
- 8.Test your flow by dialing your new number!
Once the call is complete, you will receive an email from Flow Builder that contains all of the following call details:
- Call originator
- Call cost (in USD)
- Call duration
- Call timestamp
- The voice recording download URL
- The transcript recording download URL
- The transcript text
ℹ️ The voice recording and the transcript recording can, for now, only be fetched using their respective API methods:
Take a look at the screenshot below to see an example email:
Screenshot_20200724-174616_Gmail.jpg