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Automate the retrieval of call recordings and transcripts in Flow Builder

This article will show you how to structure a phone call flow that automatically sends all call details to a third-party platform or database once the call has ended.

Table of Content

Before Getting Started

Step one: Set up MessageBird

Before you can start to build a flow, you'll need to complete the following steps:
  1. 1.
    Sign up for a MessageBird account
  2. 2.
    Purchase a voice-enabled number from your MessageBird Dashboard

Step two: Connect everything in the MessageBird Dashboard

Follow these steps to quickly set up a call recording and transcript retrieval flow:
  1. 2.
    Log in to your MessageBird Dashboard
  2. 3.
    Navigate to Flow Builder
  3. 4.
    Click on Import flow and import the voice recording and transcription retrieval flow
  4. 5.
    Click on the Phone Call step to open the step settings, and select your newly purchased phone number as the listening number
  5. 6.
    Save the edits you've made to the Phone Call step
  6. 7.
    Click Publish to publish your flow
  7. 8.
    Test your flow by dialing your new number!
Once the call is complete, you will receive an email from Flow Builder that contains all of the following call details:
  • Call originator
  • Call cost (in USD)
  • Call duration
  • Call timestamp
  • The voice recording download URL
  • The transcript recording download URL
  • The transcript text
ℹ️ The voice recording and the transcript recording can, for now, only be fetched using their respective API methods:
Take a look at the screenshot below to see an example email:
📤 Feel free to contact our Support in case you might need some help!