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FlowBuilder Steps Glossary
By going through this article, you will find a handy list of all the available steps in the MessageBirds FlowBuilder. It just might give you an idea of the variety of available scenarios and use cases you can cover. Sit tight and read through.
You will need:
Here is a complete list of all the available Steps in a given Flow:
Flow Controls | | |
 | Branch | Combine conditions to define how the Flow executes on an if-then basis |
 | Define an action to perform if the hour and date conditions are met | |
 | End of Flow | End the Flow after this step is used |
 | Jump to | Jump to any other step in the Flow |
SMS | | |
 | Send an outbound SMS. | |
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 | Forward to group | |
 | Forward to email | Forward an SMS that has started a Flow to an e-mail address |
 | Forward SMS | Forward an SMS that has started a Flow to another number |
 | Reply using SMS | Reply to a number that has triggered a Flow with a predefined SMS message |
Messaging | | |
 | Send messages in existing conversations, be it the 1st message or a reply to an inbound message, through any messaging channel (WhatsApp, Telegram, Instagram, etc). | |
 | Send messages in existing Facebook conversations. This includes exchanging rich messages like quick replies, carousels, media, and attachments. | |
 | Send messages in existing Instagram conversations. This includes exchanging rich messages like quick replies, carousels, media, and attachments. | |
 | Send messages in existing WhatsApp conversations. This includes exchanging rich messages like quick replies, product messages, Images, and attachments. | |
 | Send WhatsApp template message | Send WhatsApp template messages |
 | Wait | Wait before executing the next step in FlowBuilder for the determined amount of time |
 | Await a response from the end-user before continuing the Flow further | |
Email | | |
 | Send an email | Send an outgoing email |
Inbox | | |
 | Add a note | |
 | Add Inbox contact | |
 | Update Inbox contact | |
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Artificial Intelligence | | |
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 | Analyze sentiment | Recognizing the mood of the end-user based on the content of a message powered by machine learning |
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 | Capture a list of standardized data points by putting to work the capabilities of the Knowledge Bases Form feature | |
 | Recognize pieces of information and data entities in message content with a little help from machine learning | |
 | Recognize the user's intent in the message content and turn it into a variable, powered by machine learning | |
 | Recognize the language in the message content and turn it into a variable, powered by machine learning | |
 | Translate message content powered by machine learning | |
Google | | |
 | Add row in Google Sheets | Add a row into a Google Sheet of your choice |
 | Create a Google Calendar Event | Add a Google Calendar Event into a Google Calendar of your choice |
Salesforce | | |
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HTTP & Webhooks | | |
 | Await webhook | Pause the Flow until the defined webhook is called |
 | Fetch variables from external sources by using an HTTP request | |
 | Forward to URL | Forward the message which has started the Flow to a defined URL in the shape of a JSON payload |
 | HTTP Request | Make an HTTP request to a defined URL |
Voice | | |
 | Outbound call | Make an outbound call |
 | End call | Hang up a call |
 | Fetch call flow from URL | Fetch a call flow from an URL (a web resource/container/DB) |
 | Forward call | Forward an incoming call to a specified number or a SIP (Session Initiation Protocol) URI (Uniform Resource Identifier) |
 | Forward call to Toky | |
 | If/else | Determine the next steps/journey of the Flow based on the user feedback (keypad input) or set condition |
 | IVR menu | Set up an IVR (Interactive Voice Response) menu |
 | Pause call Flow | Pause a Flow for a set amount of time |
 | Play sound file | Play a sound file set in the step |
 | Record call audio | Record call audio and create a matching audio resource from the phone call |
 | Say | Convert a written message defined in the step into speech to be played in the call |
Key/value storage | | |
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Data handling | | |
 | Set variables | Define a custom variable that can be reused later in the same Flow |
For advanced users | | |
 | Call a Function you have created. Enables deep customization of the Flow and/or integration with other services. |
Depending on the Trigger you are using, some additional steps might be available and some steps, specific to a differently triggered Flow might not be.