Combine conditions to define how the Flow executes on an if-then basis
Define an action to perform if the hour and date conditions are met
End the Flow after this step is used
Jump to any other step in the Flow
Forward an SMS that has started a Flow to an e-mail address
Forward an SMS that has started a Flow to another number
Reply to a number that has triggered a Flow with a predefined SMS message
Send messages in existing conversations, be it the 1st message or a reply to an inbound message, through any messaging channel (WhatsApp, Telegram, Instagram, etc).
*Requires at least one channel configured
Send messages in existing Facebook conversations. This includes exchanging rich messages like quick replies, carousels, media, and attachments.
Send messages in existing Instagram conversations. This includes exchanging rich messages like quick replies, carousels, media, and attachments.
Send messages in existing WhatsApp conversations. This includes exchanging rich messages like quick replies, product messages, Images, and attachments.
Send WhatsApp template message
Send WhatsApp template messages
Wait before executing the next step in FlowBuilder for the determined amount of time
Await a response from the end-user before continuing the Flow further
Add an internal note to an Inbox ticket
Create an Inbox ticket in the workspace’s Inbox instance with the latest end-users message
Extract the contents of an image (including text) powered by machine learning
Recognizing the mood of the end-user based on the content of a message powered by machine learning
Answer frequently asked questions by putting to work the capabilities of Knowledge Bases solution
Capture a list of standardized data points by putting to work the capabilities of the Knowledge Bases Form feature
Recognize pieces of information and data entities in message content with a little help from machine learning
Recognize the user's intent in the message content and turn it into a variable, powered by machine learning